Terms and Conditions

Bookings and Payments
A 25% deposit is required to make a reservation – you can pay by debit/credit card, electronic transfer, cash or by cheque, which ever is easier for you.  The balance is payable 8 weeks before your holiday and we will be in touch around that time if we haven’t already heard from you.

Arrival and Departure Times
Depending on if we have a booking leaving on the day you arrive or arriving on the day you leave we can be flexible with times.  We will need about an hour or so to clean your yurt or bell tent but you are welcome to arrive at whatever time suits you and enjoy some time at the farm while we prepare your yurt or bell tent.  In the event of back-to-back bookings (which is quite likely in peak season) we will aim and have your tent vacant and cleaned by mid afternoon ready for your arrival.

Cancellations and Refunds
We will always do our best to re-let your holiday and if we can we will refund the cost of your holiday in full.  However if the notice given is too short and we are unable to rebook your dates we will try to offer you alternative dates, which are available, instead.

Logs and Campfire wood
We provide ample logs and wood for normal usage of the wood burning stove in your yurt or bell tent.  We also sell additional bags of logs for anyone who wish to have a campfire or use the wood burning stoves to excess!

General Safety/Responsibility for Children
Upon arrival we will sit down with you and show you round the site and show you things like how the wood burning stoves work; run through a few health and safety formalities and give you some ideas of what to do and what is going on in the local area during your stay.  Obviously parents/carers are expected to take full responsibility for their children.

Noise and Consideration Towards other Guests
Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests.  Any music must be kept to a volume that does not cause any nuisance or disturbance to anyone else.

Dogs and Pets
We are pleased to allow well behaved dogs with responsible owners to stay at Mad Hatters Glamping.