Terms and Conditions

Bookings and Payments
A 25% deposit is required to make a reservation – you can pay by debit/credit card, electronic transfer, cash or by cheque, which ever is easier for you.  The balance is payable eight weeks before your stay and we will be in touch around that time if we haven’t already heard from you. 

Arrival and Departure Times
Unless other wise arranged check in time is any time from 4pm onwards on the day of arrival and depending on the day of your departure check out time is usually around 12pm on the day of departure.   If you have any specific requirements regarding arrival and departure times please get in touch as we value your custom and wish for you to have an easy time staying with us.

Cancellations and Refunds
We will always do our best to re-let your tents and if we can we will refund the cost of your booking in full.  However if the notice given is too short and we are unable to rebook your dates we will try to offer you alternative dates, which are available, instead.

Logs and Campfire wood
We include logs and wood for normal campfire consumption and usage with your booking.  We also sell additional bags of logs for anyone who wishes to sit up late and keep the campfire running into the night.

General Safety/Responsibility for Children
Upon arrival we will sit down with you and show you round the site and bell tents, where required show you how to get a camp fire started and run through safety aspects and a few health and safety formalities and give you some ideas of what to do and what is going on in the local area during your stay.  Obviously parents/carers are expected to take full responsibility for their children.

Noise and Consideration Towards other Guests
Guests and visitors agree to be considerate towards others and take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other people within the vicinity of Mad Hatters Glamping.  Any music must be kept to a volume that does not cause any nuisance or disturbance to anyone else.

Dogs and Pets
We are pleased to allow well behaved pets and dogs with responsible owners to stay at Mad Hatters Glamping.